AI is coming for Progressive Jobs

𝗧𝗵𝗶𝘀 𝗶𝘀 𝘄𝗵𝗮𝘁 𝘄𝗵𝗶𝘁𝗲-𝗰𝗼𝗹𝗹𝗮𝗿 𝗱𝗲𝗳𝗹𝗮𝘁𝗶𝗼𝗻 𝗹𝗼𝗼𝗸𝘀 𝗹𝗶𝗸𝗲.

Nobody’s flexing over Progressive Insurance at a cocktail party.
It’s not sexy. BUT.... $𝗣𝗚𝗥 𝗶𝘀 𝗮 𝗯𝗲𝗹𝗹𝘄𝗲𝘁𝗵𝗲𝗿 𝗳𝗼𝗿 𝗳𝗿𝗼𝗻𝘁𝗹𝗶𝗻𝗲 𝘄𝗵𝗶𝘁𝗲-𝗰𝗼𝗹𝗹𝗮𝗿 𝗹𝗮𝗯𝗼𝗿. 👇

Job Chick's Insider Edge analyzes the first-quarter 2025 financial results of Progressive Insurance ($PGR) to highlight a trend of "white-collar deflation" driven by artificial intelligence. LISTEN:

Q1 2025 results just dropped:

EPS: $4.37 (beat)
Policies in force: +18%
Net premiums written: +17%
Underwriting expenses: 🔥+40.7% HOLY WOW.

👆 That’s a red flag... expense growth outpaced premium growth.

Higher costs here suggest rising comp or tech investment... possibly short-term cost before long-term labor automation payoff. Watch for my Q2 commentary on tech ROI.

Loss + LAE Ratio (YTD): 65.8% (down from 67.9% prior year)
This honestly points to better-than-expected claim development... but again this is a potential indicator of automation improving reserve accuracy. More when they do the earnings call May 6th. (also timing on that)

𝗧𝗵𝗲 𝗿𝗲𝗮𝗹 𝘀𝘁𝘂𝗳𝗳 𝘁𝗼 𝗻𝗼𝘁𝗲- $PGR call center claims and labor efficiency:

They’re scaling without adding staff.
Claims, call centers, support ops.. normally labor-heavy.
They are absorbing massive growth without growing the workforce.
That’s automation in the making, not efficiency.

𝗔𝗻𝗱 𝘁𝗵𝗲 𝗯𝘂𝗿𝗶𝗲𝗱 𝗴𝗲𝗺 𝗶𝗻 𝗮𝗹𝗹 𝗼𝗳 𝘁𝗵𝗶𝘀:
Claims development was +278M favorable. That’s not luck.
That’s AI-powered claim routing, automated estimates, and fewer manual errors. Machines are learning how to replace humans at Progressive... quietly.

AI will never take your job? Hmmmmm 🤔

PGR isn’t cool tech. But they’re a clean, public example of what’s happening across ops-heavy white-collar America.

No fanfare.
No layoffs.
Just headcount freeze + tech scale.
The workforce doesn’t shrink with pink slips... it shrinks by not growing.

Like UniFirst’s laundry volumes or Sysco’s truck routes that I have pointed out recently... 𝗣𝗿𝗼𝗴𝗿𝗲𝘀𝘀𝗶𝘃𝗲 𝗶𝘀 𝗿𝗲𝗮𝗹𝗹𝘆 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝗶𝗻𝗴 𝗮 𝗵𝗶𝗱𝗱𝗲𝗻 𝗹𝗮𝗯𝗼𝗿 𝘀𝗶𝗴𝗻𝗮𝗹.

Ignore the insurance label.
Watch the workforce math.
👇
𝗧𝗵𝗶𝘀 𝗶𝘀 𝘄𝗵𝗮𝘁 𝘄𝗵𝗶𝘁𝗲-𝗰𝗼𝗹𝗹𝗮𝗿 𝗱𝗲𝗳𝗹𝗮𝘁𝗶𝗼𝗻 𝗹𝗼𝗼𝗸𝘀 𝗹𝗶𝗸𝗲.